Water Damage Restoration
Fast Response When Water Damage Can't Wait
A leak or burst pipe gets worse every hour it sits, and it rarely waits for business hours. Our line is answered 24/7. Here's exactly what happens once you call us — from the first assessment to the final repair.
How It Works
The same four steps whether it's a small leak or a multi-unit emergency.
Call & Assessment
You call or message us with the details — any hour, any day. We ask a few questions to understand the scope and get a crew moving.
Extraction & Containment
We remove standing water and contain the affected area to stop damage from spreading to unaffected rooms.
Drying & Monitoring
Industrial drying equipment runs for as long as moisture readings require — we check and log readings until the space is dry.
Repair & Restoration
Drywall, insulation, flooring, and paint go back in, coordinated so you're not waiting on a separate contractor for each step.
What's Included
Everything handled under one roof, with documentation you can actually use.
Moisture Detection & Documentation
Moisture readings and photos logged from first visit to final walkthrough — ready for an insurance claim.
Water Extraction
Pumps and extraction equipment sized to the job, deployed the same day whenever possible.
Structural Drying
Drywall, subfloor, and insulation dried in place or removed and replaced where needed to prevent mold.
Full Repair & Rebuild
Flooring, paint, trim, and finishing work completed by the same crew that handled the extraction.
Water damage in Laval housing stock
The clock matters more here than the calendar does. The EPA's benchmark is that wet material is very likely growing mould within 24 to 48 hours, and that window doesn't move for a Quebec winter — a pipe that lets go in a heated house in January behaves the same as one in July. What changes is access: burst supply lines cluster in the cold months, and the units that flood are often the ones nobody was standing in.
The sector shapes the job. In Chomedey, roughly a third of the housing was built between 1960 and 1980, much of it multiplex and apartment stock where units share stacks and structure — so containment and access get planned before demolition starts, and conditions get documented in writing for syndicates and insurers. In Duvernay's El Rancho enclave the flat roofs create a different infiltration profile entirely, landing on ceilings and upper walls first rather than coming up from below.
In finished basements across the 1950s-60s bungalow stock in sectors like Vimont, the damage is usually hidden behind something: subfloor under laminate, insulation behind studwork. That's why we open up enough to see what's actually wet rather than drying what's visible and hoping.
Insurers and adjusters call this work post-disaster renovation (rénovation après sinistre), and the paperwork matters as much as the drying: moisture readings and photos logged from the first visit to the last, and a written scope your adjuster can process without a follow-up call. It's the same service either way — described the way your claim file describes it.
Frequently asked questions
- What should I do in the first hour?
- Stop the water at the shut-off valve if you can reach it safely, and kill power to the affected area at the panel rather than touching switches in a wet room. Then start photographing everything before you move it — that record is what an adjuster works from later. Move what you can lift out of the water; leave soaked heavy furniture where it is rather than dragging it across wet flooring. Call us at any hour: the line is answered 24/7.
- Will you have to demolish part of my home?
- Not necessarily, and the answer depends on what got wet and for how long. Clean water caught early can often be dried in place, including inside wall cavities. Contaminated water is a different rule — soaked porous material comes out. We open up enough to see what is actually wet rather than drying what is visible and hoping, and we tell you which of those two situations you are in before anything is removed.
- How long does drying take?
- Typically three to five days for equipment to run, though the number that matters is the moisture reading, not the calendar. We log readings and keep drying until the material is dry rather than until a scheduled day arrives. Repairs start after that, so a full job from first call to final paint is usually a couple of weeks.
- Do you work with my insurance?
- Yes. We document moisture readings and photographs from the first visit to the final walkthrough and provide a written scope your adjuster can process without a follow-up call. We work directly with adjusters routinely. We do not decide what your policy covers — that is between you and your insurer — but we make sure the file has what it needs.
- Can mould grow before you get here?
- It can. The EPA's benchmark is that wet material is very likely to start growing mould within 24 to 48 hours, and a heated house in January behaves the same as one in July on this. That window is the reason the first call matters more than the first appointment, and why we would rather look at it tonight than book you for Thursday.
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